Parkhill Earns Gold-Level Client Experience Award

Parkhill has been awarded the Gold-Level Client Experience (CX) Award from Client Savvy, placing the firm among the top-performing professional services firms in the country.

This recognition is based on client feedback from 2024 and highlights Parkhill's ability to consistently exceed expectations and deliver experiences that clients would highly recommend. The award celebrates the strength of relationships, and an unwavering commitment to delivering value to clients.

Building Relationships

"At Parkhill, we talk a lot about building lasting relationships; not just with the communities we serve, but with our clients,” said Parkhill Business Development Coordinator Chance Medlock. “This award is a testament to that commitment. We’re always proud to be recognized for our incredible individual projects and people, but this award speaks to something bigger—it reflects the collective effort of our entire team to deliver an elite, client-centered experience across every project, every sector, and every interaction. It’s a powerful reminder that the way we work matters just as much as the work we do."

Overall, clients have ranked Parkhill as an industry leader in budget, value, and innovation, further demonstrating the firm’s ability to deliver solutions that educate and empower.

Setting an Industry Standard

The Client Experience (CX) Awards recognize firms that stand out in key areas of client service, based on independent feedback collected through Client Savvy's Client Feedback Tool (CFT). Gold-Level winners represent firms that have consistently demonstrated excellence in critical categories such as communication, responsiveness, value, and trust—the fundamental drivers of client satisfaction and loyalty. Parkhill's recognition highlights the firm's industry leadership and dedication to delivering exceptional client experiences at every touchpoint.

“The Parkhill mission of Building Community is rooted in listening and acting on the ‘Voice of our Clients,’” said Parkhill’s Senior Vice President of Business Development Drew Hardin, PE. “By embracing the feedback we receive, we ensure that we are always evolving and improving, so that we can continue to build communities that inspire and enrich the lives of all those involved.

“Receiving this recognition further reinforces our commitment to this vision and is further motivation in understanding the unique needs and expectations of those we serve. It is a testament to the hard work and passion of our team who continuously strive to provide exceptional service and create meaningful, positive experiences for our clients.”

To earn Gold-Level distinction, firms must rank in the top 10% of all firms evaluated by Client Savvy, meet the requirements for surveying at least 60% of revenue-representing clients, and demonstrate a strong commitment to acting on client feedback. This award is based on millions of data points from professional service buyers and reflects a firm's ability to not only align with client expectations but also create experiences that clients would highly recommend to others.

Beyond client satisfaction, the award also considers engagement factors that reflect a firm's proactive approach to client relationships. This includes the depth of the client base surveyed, response rates, employee engagement, and the firm's commitment to reacting to and following up on client feedback. Parkhill's ability to not only listen to clients but also take meaningful action based on their insights is a key reason for achieving this distinction.

"Parkhill has demonstrated an unwavering commitment to delivering exceptional client experiences and setting new standards for excellence in their industry," stated Client Savvy about the award. "They not only listened to their clients but have transformed feedback into action, driving innovation and fostering trust. Their leadership in client experience is inspiring, and we are honored to recognize their achievements.”